In the past ten days, I have experienced a few situations that highlight a decline in customer service. These incidents were in different industries. They had one thing in common. Customer service representatives focused more on asking for perfect feedback scores than on solving problems. A Frustrating Car Service Experience Last week, I took my … Read more
The book The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip and Dan Heath grabbed my attention when life felt mundane, and there wasn’t nothing inspiring on the horizon. Their theory of defining moments resonated deeply with me as I started reading. The four types of defining moments The Heath brothers categorize defining moments … Read more
Types of Tears of Joy explained with examples.
“When we are no longer able to change a situation, we are challenged to change ourselves.”- Victor Frankl. The question is how many of us have the willpower to change ourselves. It was a tough lesson for me. I was all set to attend the most important meeting for the day. The meeting with the … Read more
As the calendar turns a new leaf, many embark on the tradition of making New Year’s resolutions, vowing to transform their lives for the better. However, this year, I find myself deviating from this well-established practice. The reason? A realization that has slowly dawned on me over the years is that resolutions often lead to … Read more
Have you ever felt that happiness has eluded you for an eternity? I certainly experienced that sentiment in 2023. As the year draws to a close, I took a moment to reflect on the lessons learned and the moments of joy amid the challenges. The past year brought its share of hardships. My 94-year-old mother … Read more
In the past few days, I found myself caught in the midst of a power struggle unfolding around the execution of high-value projects within our gated community. The management association, responsible for overseeing our community buildings, has unfortunately lost the trust of its residents due to a lack of transparency in financial matters. This has … Read more
India recently celebrated the Festival of Lights, Diwali, a time when households embrace the tradition of adorning their entrances with intricate patterns known as Rangoli. The term “Rangoli” originates from the Sanskrit word “Rangavalli,” meaning an array of colours. Rangoli holds a special significance in Hindu households, serving the dual purpose of inviting the Goddess … Read more
Do I feel off balance today, or is something throwing me off? This is a question I frequently pose to myself, pondering what actions I can take to regain my equilibrium. It has become a recurring occurrence, happening nearly three times a week, where I am in a state of imbalance. As Dolly Parton astutely … Read more
“What motivates you to start your day?” I often pose this question to my coaching clients, and the responses I receive can be truly inspiring and filled with passion. The Japanese have a term for identifying this morning motivation: “Ikigai.” It encompasses why a person gets up in the morning and the driving force behind … Read more